Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach us any time via live chat, email, or phone for fast, practical assistance. For account verification, deposits, or withdrawal queries our agents can walk you through required steps and help resolve problems quickly. We prioritise KYC and payment queries and aim to respond within one business day where possible. If you prefer self-service, check our FAQ and payments guides for step-by-step help.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat, email replies usually within 24 hours) |
| General Enquiries | [email protected] (billing and account questions; upload documents via email) |
| Affiliate Enquiries | [email protected] (partnerships, marketing; response within 48 hours) |
| Phone | +44 20 7946 0831 (Mon-Fri, 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-18:00; live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send explanations or documents. To avoid delays, please include a clear subject line, your BOF username and up-to-date contact details, and attach any supporting files. Providing complete information helps us process requests faster and reduces follow-up time.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most questions are answered within one business day. Simple account and payment requests are usually resolved fast, while more complex issues, such as extended verification or disputed transactions, may take longer to investigate. We will keep you updated throughout the process and provide an estimated timeline once your case is reviewed.
Feedback
Your feedback matters to us. Please share any suggestions, ideas, or issues you encounter while using the site. We review every message carefully and use what we learn to improve features, promotions, and overall usability. Send your thoughts via our support channels so we can make the site clearer, faster, and more enjoyable for everyone.